Refund Policy

Return Period: Customers have 14 days after receiving their item to request a return.

Eligibility: Items must be in the same condition as received, including all original items intact. Refunds will not be processed for used or damaged items.

Responsibility for Lost or Damaged Packages: If a package is lost or damaged after being received by the freight forwarder, it becomes the freight forwarder’s responsibility.

Proof of Purchase: Customers must provide a receipt or proof of purchase for any return.

Return Process: To start a return, contact us at support@lahpiano.com for full instructions.

Return Shipping: Customers are responsible for all return shipping costs. Prices vary by carrier and location. A tracking number is required for all returns or exchanges.

Refund / Exchange: We can only refund or exchange items that arrive according to our terms. Items sent back without prior request will not be accepted.

Contact Information: For any questions regarding returns, email us at support@lahpiano.com.

Non-Refundable Items:

• Earrings
• Solid gold jewelry